gu77's Privacy Policy — Your Trust Is Our Foundation

Introduction & Scope

gu77 ("Platform", "we", "our") places the highest priority on your privacy. This privacy policy explains what information gu77 collects, the purposes for which it is used, and how securely your data is stored.

When you visit the gu77 website, create an account, or use any of our services, you are considered to have agreed to the terms of this policy. This policy should be read together with our Terms & Conditions.

This policy applies only to gu77's services. We bear no responsibility for third-party websites or services. We recommend that you read the privacy policy of any third-party service carefully before using it.

What Information We Collect

gu77 collects information in two main ways — directly from you (such as when you create an account) and automatically (such as by tracking browsing behaviour).

2.1 Information You Provide Directly

• Full name and date of birth (for age verification — only users aged 21 or older may open an account)
• Email address and mobile number
• Password (stored in encrypted form — never readable in plain text)
• bKash, Nagad, Rocket, or Upay number and bank account details (for transactions)
• Identity verification documents (where applicable)

2.2 Information Collected Automatically

• IP address and device type
• Browser type and version
• Pages visited and time spent on each page
• Referral URL (the source from which you arrived at the site)
• Cookies and session data (see Section 7 for details)

Purposes of Data Use

gu77 uses the information collected for the following purposes:

3.1 Account Management and Service Delivery

Your information is needed to verify and keep your account active, to process deposit and withdrawal transactions, and to ensure a personalised experience. Relevant financial information is used to complete secure transactions via bKash, Nagad, Rocket, Upay, or bank transfer.

3.2 Security and Fraud Prevention

We analyse data to prevent unauthorised access to your account, to detect fraudulent or suspicious transactions, and to ensure responsible gaming.

3.3 Customer Support

Your information is used to handle your interactions with our 24/7 live chat and email support team and to resolve issues.

3.4 Legal Compliance

Information may be used to maintain certain records as required by applicable laws and regulations and to respond to lawful requests from legal authorities.

3.5 Service Improvement

Aggregated and anonymised data is used to improve platform performance, add new games and features, and enrich the user experience.

Information Sharing with Third Parties

gu77 never sells your personal information or transfers it to third parties for advertising purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Relevant information is shared with payment service providers as needed to handle bKash, Nagad, Rocket, Upay, and bank transfer transactions.
• Service Providers: Trusted partners who assist with game operations, technical infrastructure, and customer support — all contractually bound to uphold our privacy standards.
• Legal Obligations: Information may be disclosed to comply with court orders, lawful requests from government agencies, or applicable law.
• Fraud Prevention: Relevant information may be shared with security agencies to prevent fraudulent activity.

All third-party partners are required to follow our privacy standards and may not use your information for any other purpose.

Data Security Measures

gu77 uses industry-standard technologies and practices to protect your data. The key components of our security framework are described below:

5.1 SSL Encryption

Our entire website is secured with SSL (Secure Sockets Layer) encryption. Any data transmitted between your browser and our servers is encrypted — third parties cannot read it.

5.2 Password Protection

Your password is never stored in plain text. It is converted through a one-way transformation using industry-standard hashing algorithms.

5.3 Access Controls

Only employees for whom access to your data is essential to their work can access it. All access is logged and regularly audited.

5.4 Periodic Security Assessments

Our systems undergo regular security testing so that any vulnerabilities can be identified and addressed promptly.

Please note that no data transmission over the internet or electronic storage can ever be completely secure. Despite our best efforts to ensure maximum protection, we cannot guarantee 100% security.

Data Retention Period

gu77 retains your data only for as long as necessary. The retention period depends on the following factors:

• All data is retained while your account is active.
• After account closure, data required to meet legal obligations is retained for a specified period.
• Financial transaction records are retained for a specified period in accordance with applicable law.
• Data held for marketing purposes is deleted after consent is withdrawn.

Once the retention period ends or data is no longer needed, it is securely deleted or anonymised.

Cookies and Tracking Technologies

The gu77 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

7.1 Essential Cookies

These cookies are required for the site's core functionality — such as maintaining login sessions and ensuring security. They cannot be disabled.

7.2 Functional Cookies

These cookies are used to remember your preferences, such as language and display settings.

7.3 Analytics Cookies

These cookies are used to analyse site visit statistics and improve the user experience. The data collected is aggregated and anonymised.

You can disable cookies at any time by changing your browser settings. However, doing so may affect some functionality of the site.

Your Rights Regarding Your Data

As a user of the gu77 platform, you have the following rights:

8.1 Right to Access

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your stored data.

8.2 Right to Rectification

If any of your information is incorrect, you have the right to have it corrected. This can be done through account settings or by contacting support.

8.3 Right to Erasure

In certain circumstances, you may request that your data be deleted. However, we may be required to retain some data due to legal obligations.

8.4 Right to Object to Processing

You may withdraw your consent to marketing communications at any time, and we will no longer send you marketing messages.

8.5 Right to Data Portability

You may request your data in a structured, machine-readable format.

To exercise these rights, email us at [email protected] or contact us via live chat.

Protection of Minors

gu77 is a platform strictly operated for users aged 21 and older. We do not knowingly collect personal information from minors.

If anyone under the age of 21 attempts to create an account, their registration will be cancelled and any information provided will be deleted immediately. If we become aware that a minor has created an account, it will be closed immediately and all associated data will be deleted.

If a parent or anyone else suspects that a minor is using our platform, please notify us at [email protected].

Changes to This Policy

gu77 reserves the right to update this privacy policy as needed. For any significant changes:

• The updated policy will be published on this page and the "Last Updated" date will be renewed.
• Registered users will be notified by email.
• A notice will be displayed on the platform where necessary.

Continued use of the platform after any changes will be taken as your agreement to the updated policy. We therefore recommend reviewing this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We provide service in both Bengali and English.

• Get instant 24/7 assistance via live chat.
• Email: [email protected]

We place your data protection as our top priority and are committed to resolving any concerns you have as quickly as possible.